Koppelstätter Media GmbH

For many guests, their stay at Europa-Park Adventure Resort has already begun long before they unload their suitcases from the car – at least digitally. Notifications appear on their smartphones: check-in is available, restaurant booking confirmed, the room is ready. For a growing number of guests, what used to begin at reception now takes place digitally via the Europa-Park Hotels App.

The new MEINE REISE portal expands the digital guest journey and brings together a wide range of services. Prior to arrival, guests can conveniently submit their details, make restaurant reservations and book additional admission tickets or other extras. Throughout their stay, all relevant information and bookings can be viewed and managed clearly in one place. In addition, the portal offers up-to-date information and an events calendar featuring activities and programme highlights.

Hospitality is becoming more personalised

A core element of ‘Seamless Hospitality’ is the digital key. The traditional key card has been replaced by the smartphone, which unlocks the room door via an app. Check-out and payment processes are also handled digitally.

Vestibulum tortor quam, feugiat vitae, ultricies eget, tempor sit amet, ante.

For hotel staff, however, this change does not mean they are being sidelined. Digital tools take care of routine tasks, giving hotel staff more time to engage with guests personally. Instead of filling in registration forms and encoding key cards, they are able to focus on providing personal advice, insider tips and a bespoke service.

europapark.de/entspannt-smart-reisen

The digital guest journey